Support Center

How can we help you?

Here you can find information about BetterCacher, how to suggest geocaches and much more.

Frequently Asked Questions

Here we answer some frequently asked questions.

All about BetterCacher

BetterCacher is the platform FOR special caches. Only caches that are superbly crafted, have high demands on difficulty or terrain, or otherwise stand out positively make it here.
We want beautiful cans, exciting cans. Lovingly created caches that show the work and the passion. Breathtaking locations, sophisticated systems, exciting stories. Caches with mind, heart and soul. With wit, understanding and that "certain something". That make searching for cans an experience and that will be remembered.
BetterCacher is free for everyone. We do not allow geocaches in which a product or company precedes the cache experience.
Negative reviews are also not welcome at BetterCacher. We want to focus on the positive.
We introduced categories for BetterCacher in August 2021. These should make it easier for you to find the geocaches that are right for you. When you suggest a geocache, you have the option of specifying categories for this geocache.
Our team checks geocaches on site. If a geocache has been checked on site, it gets the "Verified Geocache" logo:
We have given different tiers to all geocaches. The tiers should help to recognize even better which geocaches are particularly good. Each tier has its own banner, which can be generated here. You can find more information about the different tiers here.

All about suggestions

Geocaches on BetterCacher stand out from the crowd. Be it through a special location, handicrafts or a cool idea. It is important that the overall package is right and that the geocache is remembered.
Anyone can suggest geocaches. The suggestions are then checked by a team member (usually online, rarely on site). And, depending on the quality, listed on BetterCacher.
Everyone can suggest caches. When we get a suggestion, we check to see if the cache stands out from the crowd. If he does that he will be accepted. The (preferably detailed) description, which is also published in the cache view, is always important here. Now everyone can comment on the cache. So either endorse the proponent's opinion or not. If someone is of the opinion that the cache is not so great after all, it can also happen that it is deleted again. Immediately or after a vote, depending on the contribution. Even if we are not sure whether the cache should be listed on BetterCacher, there may be a vote. The most important thing about BetterCacher is that there is a WHY. So not just an evaluation, but also a description.
Most of the time, the suggestions are processed quickly by the review team. However, there can also be longer waiting times if we have questions for the owner or you. You can check the current status of your suggestion at any time on the BetterCacher page.
In short: Yes. However, you have to expect that we will take a closer look and the review may take a little longer than usual.

BetterCacher and geocaching.com

We recommend starting a geocache only if you have access to the complete listing of the geocache. Sometimes a paid membership at geocaching.com is necessary for this.
No. We are not affiliated with geocaching.com. However, we offer different interfaces to sync your geocaching.com data with BetterCacher.
We're sorry to hear that. Since BetterCacher users are mostly geocaching.com users, we understand that you may want to use your geocaching.com username with us. Please contact us so we can check if we can reassign your username.

Other questions

We have worked with Geocaching Voor Iedereen in the past. Geocaching Voor Iedereen has awarded special geocaches in the Netherlands and Belgium. Unfortunately, the award was discontinued. We have decided to keep the affected geocaches listed on BetterCacher. The log function is not available for these geocaches.
You can support us in many ways. On the one hand you support us by suggesting special geocaches and synchronizing your geocaching.com logs with BetterCacher. You can also suggest new categories for the geocaches and embed our banners in your geocaching.com profile. We also have a supporter membership, with which you can support us on a monthly basis.